Stgeorge Privacy Policy and Data Protection

How Stgeorge Casino UK Protects Your Data

As Stgeorge Casino UK, we operate under a licence from the UK Gambling Commission, which requires us to collect and safeguard specific personal data for every account holder. The information we gather includes identity details submitted during verification, contact information, deposit and withdrawal records, and activity across our sportsbook and casino section.

We use this data for three purposes: confirming a player's identity before payouts are released, processing transactions through Visa debit or Mastercard debit, and operating our 24/7 live chat and email support for account holders. Because we are a UK-licensed operator, verification checks are a standard part of opening and using an account with us.

Why We Verify Identity

Identity verification is tied directly to our licence obligations and to the security of deposits and withdrawals, which range from £5 up to £1,000 per deposit. We do not share personal data beyond what is required to process a payment or respond to a support enquiry raised through live chat or email.

What Personal Data We Collect

We collect a defined set of personal details when an account is opened and used with us, each tied to a specific operational need:

• Identity documents, used to verify account holders before any withdrawal is processed
• Contact details, used for account communication and for email support enquiries
• Payment information linked to Visa debit or Mastercard debit, used to process deposits from £5 and withdrawals from £5
• Betting and gameplay activity across our sportsbook and casino section, used to apply offers such as the welcome spins credited on Big Bass Bonanza
• Support interaction records from live chat, available to account holders around the clock

Each category is retained only as long as needed to meet our obligations as a UK Gambling Commission licensee, including responding to support requests and resolving payment queries that can take up to a few business days to settle.

Your Rights Over Your Information

As an account holder with us, you can request access to the personal data we hold, ask for corrections where details are inaccurate, and request closure of your account. Because withdrawals depend on completed verification, any request affecting identity documents is handled alongside our standard payout checks, which can take up to a few business days once a request reaches our team.

Requests can be raised through live chat, open to account holders at any hour, or by email, both staffed around the clock. We do not offer a phone line, so these two channels are the route for any question about how your data is used, corrected or removed. If you manage account access or need to recover a password, our sign-in page covers that process separately from data requests, and deposit or withdrawal queries tied to your records sit within our payments information.